PRIVACY POLICY

At Drakkar Digital Agency ("Drakkar", "we") we respect your privacy and are committed to protecting the personal data of people who visit drakkarweb.com or interact with our contact channels. This policy explains what data we collect, what we use it for and what rights you have over it.

1. Data controller

Drakkar Digital Agency is responsible for the processing of personal data collected through this site. You can contact us at any time by writing to hola@drakkarweb.com.

2. What data we collect

We collect personal data in two scenarios:

• Contact form ("Strategic Diagnosis"): name, email address, phone number (optional), service of interest and the message you choose to share.
• Browsing the site: basic technical data (pages visited, device, traffic source) collected through web analytics tools, if active.

We do not request or store financial data, passwords or sensitive information through this site.

3. What we use your data for

• To respond to your diagnosis request or inquiry.
• To contact you by email, phone or WhatsApp about your request.
• To improve the content and operation of the site.
• To comply with legal obligations where applicable.

We do not sell or rent your personal data to third parties.

4. Who we share data with

Your data may be processed by providers that help us operate the site and follow up on your request (for example, our hosting provider or WhatsApp Business, when you choose to write to us through that channel). These providers only access the data needed to provide their service.

5. Data retention

We keep contact form data for as long as necessary to follow up on your request and, unless there is an active commercial relationship, for no more than 24 months from the last contact.

6. Your rights

You can ask us at any time for access to, rectification of or deletion of your personal data by writing to hola@drakkarweb.com. We will reply within a reasonable time.

7. Cookies

This site may use technical and analytics cookies to understand how it is used and to improve the experience. You can disable cookies in your browser settings; this does not affect your ability to browse the site, although it may limit some features.

8. Security

We apply reasonable measures to protect the data we collect against unauthorized access, loss or alteration. No system is 100% infallible, and we work continuously to keep this site secure.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page shows when it was last reviewed.

10. Contact

If you have questions about this policy or about how we handle your data, write to us at hola@drakkarweb.com or on WhatsApp at +58 424 585 6356.